Front Desk Coverage Without Front Desk Chaos
Our AI voice agent answers every call, handles scheduling, and follows your scripts. Document AI reads every inbound fax and hands your staff one clean priority queue.
Phone Ops
Answer, triage, schedule
Fax Ops
Extract, detect gaps, route
Outcome
More booked visits, less loss
Every Call and Fax, One Clean Queue
Two systems cover your front desk. Here is the path every call and fax takes from first ring to your staff's screen.
A call or fax comes in
Patients, referrers, and payers reach your clinic by phone or fax — day or night.
AI handles it
The voice agent answers and schedules by your scripts. Document AI reads the fax, extracts key fields, and flags gaps.
Staff sees one clean queue
Confirmed appointments, complete cases, and flagged follow-ups land in a single priority queue.
Handles the phones
Voice Agent Flow
- Answers every inbound call and handles schedule or reschedule requests.
- Collects missing intake details and routes complex requests by clinic rules.
- Confirms appointments and updates a single priority queue for staff.
Handles the faxes
Document AI Flow
- Reads referrals, prior auth, labs, and records from inbound faxes.
- Extracts key fields, flags what is missing, and triggers follow-up tasks.
- Pushes complete cases to scheduling queue for same-day action.
How It Works
From intake mapping to day-one operations, we build practical automation sequences for specialty clinics.
Discover
We audit your intake and payer call patterns before automation goes live.
Design
Decision paths are configured to match your payer rules and clinic policies.
Deploy
Early calls are monitored and tuned until outcomes are stable for staff.
Pick a workflow to see the exact decision path the agent follows.
Conversation Path
Agent reaches Aetna desk
Is the plan active right now?
Is CPT 27447 covered?
Prior auth required?
Possible Outcomes
Policy Terminated
Ended 01/31/2025
Not Covered
Plan exclusion
Auth Required
Submit to eviCore
Covered
$1,500 ded, 20% coins
Hear the AI Agent Call You Now
Enter your number and trigger a real callback flow. The voice agent walks through booking and front-desk triage live.
Live callback preview for mobile visitors.
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The Numbers We Run Your Front Desk By
Service guarantee
Within seconds
Calls answered
Service guarantee
Within hours
Faxes processed
Service guarantee
Under 24h
Referral to visit
Service guarantee
Down 35%+
Staff admin load